FAQ | ArkHost

Frequently Asked Questions

How does web hosting work?
Web hosting is a service that allows individuals or organizations to make their website accessible via the internet. To do this, you need to register a domain name (e.g. www.example.com) and find a web hosting provider. You'll then sign up for a hosting plan and upload the files and content for your website to the provider's servers using a control panel. When someone visits your website, their computer sends a request to the web server where your website is hosted. The server sends the requested files back to the visitor's computer, which displays the website in their web browser. Learn more
Why do I need a website for my business?
Having a website for your business can be an important part of your marketing and branding efforts. It can help establish credibility, showcase your products or services, provide a way for customers to contact you, improve your visibility in search engine results, and potentially generate passive income. Overall, a website can help you reach and engage with customers in a way that might not be possible through other channels.
How do I buy a Domain Name?
To purchase a domain name through ArkHost, from our website click the 'Domains' menu item, and select Register a New Domain. Use the 'Search' field to find the domain name you want, and check the availability and pricing using the domain search tool. Choose the registration period and any additional services you want, and add the domain to your cart. Review your order and check out, either by logging in to an existing ArkHost account or creating a new one. Review your order and click the 'Pay Now' button to complete the purchase. The domain name will then be registered in your name and you can use it for your website or other purposes. Learn more
Why do I need professional email?
Using professional email can improve the credibility and professionalism of your business, allow for customization of your email address, provide organization for your communications, and offer enhanced security features. It can be a valuable tool for businesses looking to establish a strong online presence and improve communication and collaboration. Learn more
Does ArkHost provide an "Email Only" Plan?
Yes, ArkHost offers an "Email Only" hosting plan! With @yourdomain email, you can get a mailbox with a capacity of up to 50 GB, desktop and mobile synchronization, and access to webmail. Our team also filters spam and viruses to keep your inbox clean. In addition, you can promote your site with every message you send using this service. Learn more about this plan and all the benefits it has to offer. Learn more
Why should I transfer my domain, web hosting or website to ArkHost?
There are several reasons why you might consider transferring your domain, web hosting, or website to ArkHost. One key reason is our excellent support team, which is always available to help you with any questions or issues you may have. In addition, we offer competitive prices and free 1-year extensions on domain transfers. By transferring your web services to ArkHost, you can manage everything in one place, which can be more convenient and streamlined. Overall, transferring to ArkHost can be a great choice if you're looking for reliable, affordable web hosting with top-notch customer support.
What payment methods do you accept?
We accept payments through Credit Card, Bancontact and PayPal.
What are the optimal methods for setting up recurring payments?
For a seamless and efficient recurring payment experience, we recommend using Credit Card or website Credits. These methods ensure timely and consistent transactions for your convenience.
When can I apply my coupon code?
You can apply your coupon code on the checkout page. There is a special field there where you can enter the code. Active lifetime recurring 10% discount coupon code: 10LIFETIME
Do affiliates receive any commission for referring customers?
Yes, our affiliates earn a generous 20% commission for each customer they successfully refer to our services. This is our way of showing appreciation for helping us grow and expand our customer base. Learn more
What is Reseller Hosting and how does it work?
Reseller Hosting is a service that allows you to start your own web hosting business. With our DirectAdmin Reseller Hosting, you'll get access to a user-friendly control panel, which makes it easy to manage and sell your own hosting packages. You can create your own plans with their own prices and sell them under your brand name, while we take care of the infrastructure, maintenance, and support.
What is VPS Hosting and who is it for?
VPS Hosting, or Virtual Private Server Hosting, is a type of hosting where you have your own distinct portion of a physical server. This is achieved by dividing a physical server into multiple virtual servers, each with its own operating system and resources (CPU, RAM, storage, etc.). VPS Hosting is ideal for individuals and businesses who require more resources and a higher level of control over their hosting environment than what shared hosting can provide. This includes businesses with high-traffic websites, developers who need a stable environment for application development and testing, or any user who requires specific server customizations. It offers a balance between the simplicity of shared hosting and the autonomy and resource capacity typically associated with having your own server.
What does the Free Site Move service include?
Our Free Site Move service is designed to make the transition to ArkHost as smooth as possible. Our expert support team will handle the entire migration process for you, from transferring your files and databases to updating your DNS settings. We strive to ensure minimal downtime and make the process stress-free for you.
What is CDN77 and how does it benefit my website?
CDN77 is a leading provider of content delivery networks (CDNs), and we've integrated it as a free feature in all our web hosting packages. A CDN improves the delivery of your website content to users around the world by storing copies of your site on servers located in various geographical locations. This results in faster page load times, improved site performance, and better rankings in search engine results.
What security measures do you have in place for your servers?
We take the security of your website very seriously. Our servers are protected by Imunify360 or BitNinja, which provides advanced security features such as an Intrusion Detection and Protection System and malware detection and removal. This ensures that your site remains safe from various types of online threats.
How does your 99.9% uptime guarantee work?
Our 99.9% uptime guarantee means that we strive to ensure your website is available and accessible to your customers almost all the time. It reflects our commitment to providing reliable web hosting services. In the rare event of any significant downtime, our support team will be available to provide assistance and work towards resolving the issue as quickly as possible.
What does your world-class support entail?
Our world-class support means that we're dedicated to assisting our customers with their hosting requirements. Whether you have a technical issue or a simple query, our support team is readily available to provide help. We believe in going the extra mile to ensure customer satisfaction and provide the best possible hosting experience.