Your domain must publish the DNS records shown in the ArkHost Client Area before Hosted Email can reliably receive and send mail.
Find the required records
- Sign in to the ArkHost Client Area and open your Hosted Email service.
- Open the Setup tab.
- Scroll to DNS Records.
The table contains the current MX, SPF, DKIM, DMARC, automatic-configuration and service-discovery records for your domain. Use the values shown there rather than copying values from another domain or an old guide.
Add the records
- Open the DNS management page at the provider hosting your domain's DNS.
- Create each record using the displayed Type, Host, Value and Priority.
- Remove conflicting MX or SPF records left by a previous mail provider.
- Save the changes.
Important: A domain should normally have one SPF record. If an SPF record already exists, do not add a second one. Contact ArkHost Support if other services must also send mail for the domain.
DNS changes are often visible quickly but can take up to 24 hours to propagate. Existing DNS providers sometimes require only the relative host name, such as _dmarc, instead of the full domain name.
