Terms of Service

By using ArkHost services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

You must be at least 18 years old, or have parental/guardian consent to use our services.

ARKHOST LLC
Movses Khorenatsi St., 26A, office 210, 0010 Yerevan, Armenia
TIN: 02947817
Trademark: ArkHost® (EU application 018478072)
Email: info@arkhost.com

We provide:

• Shared web hosting
• Hosted email services
• Virtual Private Servers (VPS)
• Domain registration and transfer
• WHMCS modules and licenses

Specific services may have additional terms that apply.

3.1 Virtual Private Servers (VPS)

VPS services are unmanaged. In addition to the rest of these terms, the following applies to every VPS:

• ArkHost looks after the VPS controls in your client area, and helps with issues there. You manage everything inside your VPS: operating system updates, guest security and firewall, user accounts, installed applications, software licensing and your own backups. Troubleshooting inside the guest operating system is not part of the included support.
• Windows Server and other commercial software licenses are not included unless explicitly stated for your service. Where a Windows Server image is available, it is bring your own license (BYOL). You must obtain and maintain valid licenses that permit use on a hosted VPS, including any access licenses the software requires, for example for Remote Desktop users. Being able to install or activate an image is not evidence that your use is properly licensed.
• You can host legitimate websites, applications, databases, development and test environments, and a private VPN for yourself, your household or your organization. All uses must stay within your plan resources and acceptable-use rules.
• A private VPN for yourself, your household or your organization's staff is allowed. Selling, renting or offering VPN, proxy or anonymization services to outside users is prohibited, even for free. Public proxies, commercial VPN services, VPN reselling and Tor exit nodes are prohibited.
• Do not run cryptocurrency mining, staking, validation or other blockchain workloads. Spam, phishing, malware, attacks, illegal or copyright-infringing material, fraud and harassment are prohibited. So are network probing or port scanning without the target owner's explicit permission, and offering DDoS mitigation as a service.
• Outbound SMTP on TCP port 25 is blocked by default to prevent spam, scams and abuse, and protect IP reputation. You must open a ticket with ArkHost support describing your intended mail use before sending directly. Unblocking is subject to review, is not guaranteed or automatic, and does not depend on your plan. Otherwise, outgoing mail requires an approved relay. Ask support about relay setup and applicable sending limits.
• CPU is shared under fair use. Short bursts at 100% are allowed; sustained saturation over days or weeks may be limited to around 50%. RAM and storage capacity are dedicated to your VPS. Disk fair use is measured as a rolling 7-day average: per day, writes up to 10 times the disk capacity and reads up to 50 times the disk capacity. Exceeding fair use may throttle writes to about 1 full disk's worth per day and reads to about 5 times the disk capacity per day. Your VPS stays online but may be slower. Continuous reads at maximum speed for 20 minutes may also trigger read throttling.
• Monthly included transfer is shown per plan. If you use it all, service may be suspended until more transfer is arranged; contact ArkHost support. Abuse or resource-policy violations can lead to limits or suspension. Severe abuse can cause immediate suspension.

Accepted payment methods:

• Payment methods offered by Paddle at checkout for standard online products
• Bank transfer for separately quoted consulting and custom work

Prices are displayed in EUR or USD and include applicable taxes. For standard online products, Paddle acts as Merchant of Record and handles applicable tax collection and remittance. You must keep your account and payment information up to date. Recurring services are billed according to the selected billing cycle. We reserve the right to change prices with notice. We may refuse any order at our discretion.

All content on this website (text, graphics, logos, software) is owned by ArkHost or licensed to ArkHost. You may not copy, reproduce, or redistribute without written permission.

You may not use ArkHost services for any illegal, abusive, or harmful purpose. Specifically, you may not:

• Send spam or unsolicited bulk email
• Collect user data without consent
• Host malware, phishing sites, or illegal content
• Violate applicable laws or regulations
• Harass, threaten, or abuse others
• Attempt to bypass security measures
• Reverse-engineer our software
• Overload our network or systems
• Impersonate others
• Use automated tools to abuse our services

You may cancel your services at any time through your client area. Cancellations take effect at the end of your current billing period.

Refund policy:

Refunds are governed by the refund policy of the applicable Merchant of Record and applicable consumer protection laws. You may request a refund within 14 days of purchase by contacting support@arkhost.com.

We may suspend or terminate your account without notice if you violate these terms. Using ArkHost services for spam will result in a €100/hour charge for blacklist removal work.

9.1 Data Protection

We comply with GDPR and Armenian data protection law. See our Privacy Policy for full details on how we handle personal data.

9.2 Data Processing Agreement

Where we process personal data for you as a processor or subprocessor for hosted data, our Data Processing Agreement (DPA) governs that processing. The DPA contains the rules for subprocessor authorisation, notice and objection. It applies alongside these terms to that processing.

9.3 Data Retention

We retain our own account records for up to 3 years after account closure and our invoice and financial records for 7 years as required by Armenian law. Hosted content is retained and deleted under your documented instructions and the DPA, subject to legal retention obligations. You may request deletion of your personal data at any time through the Data Privacy section in your client area.

9.4 Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data (portability)
• Restrict or object to processing

Contact privacy@arkhost.com or use your client area to exercise these rights.

9.5 Security

We implement appropriate security measures including encryption (TLS/SSL), Imunify360 server protection, regular backups, and access controls. No system is completely secure.

As a user, you agree to:

• Provide accurate account information
• Keep your login credentials secure
• Comply with all applicable laws
• Respect the rights of others
• Report any security incidents promptly
• Maintain your own backups of critical data

We target 99.9% uptime for our shared hosting and VPS infrastructure, excluding scheduled maintenance. Critical support tickets receive a response within 1 business day.

Backups are provided on a best-effort basis depending on your plan. We recommend maintaining your own backups. Compensation for extended outages is handled on a case-by-case basis.

To the maximum extent permitted by law, ArkHost is not liable for indirect, incidental, special, or consequential damages. Our total liability is limited to the amount you paid us in the 6 months preceding the claim. Nothing in these terms excludes or limits any liability or right that cannot lawfully be excluded or limited, including mandatory consumer, data-protection, liability and jurisdiction rights. Where the DPA or applicable transfer terms give you stronger mandatory rights, those terms prevail.

You agree to indemnify and hold ArkHost harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Our services may link to or integrate with third-party services that you choose independently. Those services are governed by their own terms and privacy policies, and we are not responsible for them. This does not exclude or limit our own obligations as a processor or subprocessor, including the performance of subprocessors we engage under the DPA.

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, power outages, or internet disruptions.

ArkHost WHMCS modules are licensed under the following terms:

• License duration: 1 year from purchase date
• Updates: All updates and security patches included during active license
• Encoding: Modules are ionCube encoded for intellectual property protection
• Installation: Each license covers one WHMCS installation only
• Support: Technical support provided during active license period
• Renewal: License renewal required for continued use after expiration

Modules will cease to function after license expiration. Contact support@arkhost.com for renewals.

Source code supplied under a separately signed source-code license is governed by that agreement. Such a license does not transfer ownership of ArkHost's intellectual property.

These Terms of Service are governed by Armenian law. Disputes are subject to the exclusive jurisdiction of the courts of Yerevan, Armenia, except that this choice does not deprive you of any non-waivable consumer, data-protection, liability or jurisdiction rights, including mandatory rights under the law of your habitual residence. Where the DPA or applicable transfer terms require a different governing law or venue for their mandatory provisions, those provisions prevail to that extent.

We may update these terms from time to time. Material changes will be notified in advance and will take effect on a prospective date stated in the notice. Mandatory rights that have already accrued are preserved. Changes to the DPA follow the DPA and its acceptance process.

ARKHOST LLC
Movses Khorenatsi St., 26A, office 210, 0010 Yerevan, Armenia
Email: info@arkhost.com
Support: support@arkhost.com
Privacy: privacy@arkhost.com