ArkHost uses Paddle for standard online product payments. Paddle is the Merchant of Record: it processes the payment and issues the official invoice. Your ArkHost Client Area remains the place to manage your hosting, domains and support.
Download a product invoice
- Open the ArkHost Paddle customer portal. You can also use View on Paddle where shown in the ArkHost billing pages, or the portal link in your Paddle receipt.
- Enter the email address used for the purchase. Paddle emails you a sign-in link; you do not enter your ArkHost password there.
- Open your payment history, select the purchase and download its invoice PDF.
Completed Paddle purchases are deliberately excluded from the ArkHost invoice list. An empty list there does not mean your payment or invoice is missing. Unpaid payment requests can remain visible so you can finish checkout.
Update a payment method
- Sign in to the Paddle portal using the purchase email address.
- Open the relevant subscription or payment-method section.
- Use the available update control and complete Paddle's confirmation steps.
- Check the subscription's payment method and next billing details afterwards.
Changing your ArkHost contact details does not replace a payment method stored by Paddle. If you need a correction to an already-issued invoice, contact support; editing your profile is not proof that an existing invoice has changed.
Pay an outstanding request
Sign in to the ArkHost invoice list, open the unpaid request and follow the checkout option shown. Check the service, billing period and total before paying. If a Paddle payment succeeded but ArkHost still shows it as unpaid, do not pay again. Contact support with the payment reference and the ArkHost request number so we can check it.
Other invoices and missing purchases
Invoices issued directly by ArkHost, such as separately quoted consulting paid by bank transfer, remain in the ArkHost invoice list. For archived invoices issued by ArkHost BV, contact us.
If a purchase is missing from Paddle, check which email address received the original receipt, then use that address to sign in. If you no longer have access to it, contact support. Include the service, approximate payment date and receipt reference. Never send a full card number, card security code or sign-in link.
Contact ArkHost support if you cannot locate a payment or need help with billing.
