The AI Support Assistant module revolutionizes your WHMCS support operations by automatically generating accurate, contextual responses using advanced artificial intelligence. This intelligent system analyzes ticket context, integrates with your knowledge base, and understands your products to deliver highly relevant support responses. This comprehensive guide explains how to install, configure, and effectively use the assistant in your daily operations.
System Requirements
Before installation, ensure your system meets these minimum requirements:
- WHMCS 8.9 or higher - Required for full API compatibility and security features
- PHP 7.4 or higher - Ensures optimal performance and security
- Valid API key from OpenAI or Anthropic - Powers the AI response generation
- Active ArkHost license key for the module - Required for updates and support
Installation
Follow these steps to install the module securely:
- Download the module files from your ArkHost client area - These contain the latest stable version
- Upload contents to your WHMCS directory at /modules/addons/aiassistant/ - Maintain the original folder structure
- Navigate to Setup > Addon Modules in your WHMCS admin panel
- Find and activate "AI Support Assistant" from the module list
- Enter your license key and configure settings - Essential for proper functionality
Configuration
AI Provider Setup
Choose your preferred AI provider and model in module settings based on your needs and budget:
Anthropic Claude Select one model based on your requirements:
- Latest Models:
- Claude 3.7 Sonnet - Latest and most advanced model
- Claude 3.7 Sonnet with Reasoning - Extended thinking for complex problems
- Other Available Models:
- Claude 3.5 Sonnet - Balanced performance
- Claude 3.5 Haiku - Fast & Economic
- Claude 3 Opus - Most capable for complex support scenarios
- Claude 3 Sonnet - Balanced performance and cost
- Claude 3 Haiku - Fast responses for simple queries
OpenAI Choose the model that fits your needs:
- Recommended Models:
- GPT-4o - Most capable general-purpose model
- GPT-4o Mini - Fast and economical option
- Reasoning Models:
- o1 Preview - Advanced reasoning capabilities
- o1 Mini - Balanced reasoning model
- Legacy Models:
- GPT-4 Turbo - Advanced reasoning for complex support cases
- GPT-3.5 Turbo - Fast and efficient for standard support queries
Additional Settings
Fine-tune your module with these important configuration options:
- Knowledge base integration options - Control how AI uses your existing KB articles
- Product information integration toggles - Manage product details in responses
- Response parameter controls - Adjust response length and style
- AI Assistant name and custom signature - Personalize your responses
- Usage monitoring settings - Track and optimize AI usage
Features
Smart Response System
Our intelligent system includes:
- Deep ticket context analysis - Understands the full scope of customer issues
- Knowledge base article matching - Automatically references relevant articles
- Product information integration - Includes accurate product-specific details
- Similar ticket pattern recognition - Learns from past support interactions
- Technical value preservation - Maintains accuracy of technical details like DNS records and configurations
Autopilot Mode
Automate your support workflow with these powerful features:
- Automatic ticket responses - Respond to customer tickets without manual intervention
- Configurable response scope - Choose between initial response only, limited exchanges, or unlimited conversations
- Adjustable response delay - Set timing from 5 minutes to 2 hours for a natural support experience
- Conversation context awareness - Maintains full understanding across multiple exchanges
- Professional formatting - Ensures proper spacing, URL handling, and technical content presentation
Language Support
The module provides comprehensive language support with both pattern-based and AI-powered language detection for 26 languages:
- Primary: English, Dutch, Russian, German, French - Fully supported with advanced features
- Additional: Spanish, Italian, Portuguese, Polish, Turkish - Complete support for all core functions
- Extended: Czech, Danish, Swedish, Hungarian, Romanian - Standard support capabilities
- Newly Added: Finnish, Maltese, Latvian, Lithuanian, Estonian, Slovenian, Irish, Greek, Croatian, Slovak, Bulgarian - Comprehensive multilingual support
Content Integration
Seamlessly integrates with your existing content:
- Automatic knowledge base article references - Links to relevant help articles
- Product information incorporation - Accurate product details in every response
- Historical ticket analysis - Learns from past successful resolutions
- Hidden product handling - Properly manages private product information
- Technical specification preservation - Maintains accuracy of technical details
Daily Usage
Getting started is simple:
- Open any support ticket - Works with new or existing tickets
- Click the Robot icon in the ticket editor - Conveniently located in your ticket interface
- Review the AI-generated response - Verify accuracy and completeness
- Edit if needed - Customize the response as required
- Send to customer - Deliver the polished response
Best Practices
Follow these guidelines for optimal results:
- Review AI responses before sending - Ensure accuracy and appropriateness
- Keep knowledge base articles updated - Improves response quality
- Monitor usage patterns - Optimize cost and effectiveness
- Maintain accurate product information - Ensures precise responses
- Configure Autopilot Mode carefully - Set appropriate response delays and scope based on your support workflow
Support and Updates
Comprehensive support package includes:
- 12-month updates included - Stay current with the latest features
- Technical support via ArkHost client area - Get help when you need it
- Support email: support@arkhost.com - Direct contact for assistance
- Regular feature updates - Continuous improvements and enhancements
- Security patches as needed - Keep your system secure
License Terms
Clear licensing structure:
- One license per WHMCS installation
- License key required for activation
- Annual renewal
Troubleshooting
If you encounter any issues, follow these steps:
- Verify API credentials - Ensure valid and active API keys
- Check WHMCS version compatibility - Confirm system requirements
- Confirm PHP version requirements - Verify PHP configuration
- Contact support through ArkHost client area - Get expert assistance when needed
